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    Return & Replacement Policy (FAQ)

    MHA BD

    At MHA BD, customer satisfaction is our highest priority. While most of our customers are happy with their purchases, we understand that mistakes can occasionally happen — from delivery issues to supplier errors. That’s why we’ve created a transparent and fair Return & Replacement Policy to maintain your trust and ensure a smooth shopping experience.

    If you receive a damaged, incorrect, or faulty item, we will gladly offer a replacement at no extra cost. Your trust is what keeps us going.

    ✅ When Is a Product Eligible for Return?

    Returns are only accepted under the following conditions:

    • Wrong edition or version was delivered
    • Incorrect product sent
    • Missing item(s) in the package
    • Physically damaged product upon delivery
    • Overcharged on invoice
    • Missing or incorrect invoice
    • Printing/content issues affecting readability or quality
    • Missing free gift (if offered/promised)

    Note: Returns are only applicable for defective or incorrect items. Non-defective items are not eligible for return.

    🕒 How Long Do I Have to Report a Problem?

    You must report any issue within 3 days of receiving the product.
    After this period, MHA BD is not obligated to accept return requests.

    📢 How to Report a Return or Replacement Request?

    Please contact us through any of the following channels to request a return or report a product issue:

    Please include detailed information and clear photos of the issue for faster processing.

    🚚 When Will I Receive the Replacement Product?

    Once your return is verified, we will dispatch your replacement item within 7–10 business days. Our team may contact you for additional clarification if needed.

    📦 What Is the Return Delivery Process?

    Inside Dhaka & Courier Coverage Areas

    • Return the faulty item to the delivery agent when receiving your replacement.
    • If not possible at the time of delivery, you must pay the full amount and return the defective item separately.

    Outside Courier Zones / Remote Areas

    • Customers are required to send the item back via post or courier.
    • Once we receive the return, your replacement will be shipped using the same method.

    ⚡ For Electronic Items with Warranty:

    • Inside Purbadhala: Our delivery team will collect the item from your address.
    • Outside Purbadhala: Customers must send the product to our office. Once received, we will service it and send it back.

    💰 When Will I Receive My Refund?

    If you paid in advance (via online prepayment), your refund will be processed within 10 business days after we receive and verify the returned item.

    🤝 Need Help?

    If you have any questions, don’t hesitate to get in touch.
    MHA BD is always here to ensure your shopping experience is safe, reliable, and stress-free.

    👉 Visit our website: https://mha-bd.blogspot.com/
    📧 Email: mdmehedi.10272001@gmail.com
    📩 Contact Form: https://mha-bd.blogspot.com/p/contact.html


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